Top Up GY help
Your first top-up, step by step.
Find your game, choose a package and follow your order here. Need a hand? Our WhatsApp contacts are always at the top of the page.
How to buy a top-up
Choose your game
Browse Games, open your game and choose the package you want.
Browse gamesEnter your details
Copy your Player ID from the game. Add a server or region if requested. Check every detail before paying. For gift cards, enter the delivery email instead.
Choose how to pay
Sign in or create an account. Choose MMG checkout or use your available wallet balance. Review the final amount and any rewards option shown before confirming.
Open walletCheck your order
After checkout, open Orders to follow the status. If something needs attention, keep your order reference and contact us.
View orders
Quick help
Search our help answers. For an account or order check, contact us on WhatsApp.
9 answers available
How do I load my wallet?
Open Wallet and choose a load option. For a manual cash load, submit your request, keep the reference and contact us on WhatsApp to confirm payment arrangements. Your balance updates after the payment is verified. For an MMG load, follow the checkout instructions.
Go to walletCan I buy without an MMG account?
You can pay using an available Top Up GY wallet balance. If you need to load it manually, contact us on WhatsApp first to arrange payment. Wait for the funds to appear in your wallet before buying.
I paid, but my order still says waiting for payment. What should I do?
Check Orders for an updated status. If MMG deducted money but the order is still waiting, contact us with your order reference and MMG transaction ID. Avoid paying again for the same order while we check it.
Check ordersWhere do I find my Player ID?
Open your profile inside the game and look for Player ID, UID or account ID. Copy it exactly into the matching field. Some games also require a server, zone or region. Your display name may be different from your Player ID.
I entered the wrong Player ID or server. Can it be changed?
Contact us immediately with the order reference and the correct details. Changes may not be possible once processing has started, so check your details carefully before confirming.
What do the order statuses mean?
Waiting for payment means confirmation is still pending. Paid means payment has been recorded. Processing or fulfilling means the top-up is being handled. Fulfilled means the order is marked complete. If you see failed, partial, expired or refunded, open the order details and contact us if you need help.
Where can I see and use my rewards?
Open Wallet to see your available rewards and activity. At checkout, select the rewards option if one is available, then review the amount remaining before you pay. The wallet and checkout show the current redemption options.
View walletMy order says fulfilled, but I do not see my top-up.
Check the game account and server used for the order, then reopen the game. If the top-up is still missing, message us with the order reference, Player ID and a screenshot of the issue. We will check the order.
Do I need to share my game password?
Use the Player ID and other fields requested on the checkout page. Never send your game password, MMG PIN or one-time login code through WhatsApp.
Need personal help?
Message us with your order reference and what happened. If you paid, include your payment transaction ID. Never send your password, PIN or one-time login code.